Thank you for shopping at Studio Elepaio. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), please contact us. We will inform you of the RMN and the return shipping address.
Send the product with its original packing, the receipt or proof of purchase and the Return Merchandise Number (RMN), along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Studio Elepaio.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Return Policy, please contact us.